Help center
Quick answers to the most common questions about RealTT. Can't find it? Write to suporte@real-tt.com
Account and sign-in
Account and sign-inHow to create a RealTT account and sign inStep by step: create your RealTT account with an email and password, pick your player name, and sign back in later on your phone or in the browserAccount and sign-inHow to change phones without losing your RealTT accountGetting a new phone? How to move your RealTT account to it, what comes back with you, and what to do if you can't sign in to your accountAccount and sign-inHow to delete your RealTT account and your dataHow to delete your RealTT account in Settings, what gets erased, what happens to the Pass, and how to request deletion by email if you can't sign in
Matches and modes
Matches and modesRealTT controls: how to hit, serve and add spinHow to hit in the RealTT ping pong game: Beginner with one button, Intermediate with two, and Advanced with the square, the swipe, serves and spinMatches and modesHow RealTT Ranked and seasons workHow RealTT Ranked works: placement games, tiers, LP, promotion series, how long a season lasts and the Bolas de Ouro rewards at the end of each seasonMatches and modesHow RealTT Cups workTimes, sign-up, bracket, walkovers and prizes for RealTT's free weekly Cups: the solo Thursday Cup at 7 pm and the 3-player team Saturday Cup at 4 pmMatches and modesRealTT energy: how it works and how to refill itHow energy works in RealTT: what uses it, how long it takes to come back, rewarded videos, refills with Bolas de Ouro, the friend bonus and the PassMatches and modesHow RealTT Story mode worksHow RealTT Story mode works: 3 circuits of 10 rivals, how to unlock the next one, how much energy a match uses, and how to win rubbers and bladesMatches and modesHow to play ping pong with friends in RealTTHow to add friends in RealTT with a code or link, challenge friends who are online, create a room with a password, and earn rewards with Invite and earn
Shop and purchases
Shop and purchasesBolas de Ouro and coins: how to earn and spend themThe difference between coins and Bolas de Ouro (gold balls) in RealTT, how to earn each one for free, what they buy, and why gold never buys gearShop and purchasesThe RealTT Pass: what you get and how to cancelWhat the RealTT Pass gives you, how to subscribe monthly or yearly, and how to cancel the subscription in Google Play or on iPhone before it renewsShop and purchasesPurchases and refunds in RealTTWhat you can buy in the RealTT Shop, what to do if a purchase didn't reach your account, and how to request a refund from Google Play or the App StoreShop and purchasesRewarded ads in RealTTWhere rewarded videos show up in RealTT, what each one gives, the daily limits, and why Ranked, Cups and friend matches never show ads at allShop and purchasesThe RealTT Market: buying and selling with other playersHow the RealTT player Market works: it opens at level 3, prices are fixed by tier, sellers pay a 5% fee, listings sell in order, and you can cancel
Safety and support
Safety and supportReports, blocks and bans in RealTTHow to report or block a player in RealTT, what happens after a report, the Ranked lock for quitting matches, and how to ask for a ban reviewSafety and supportConnection and performance in RealTT: lag, high ping and stutterWhat RealTT's connection bars mean, how to fix high ping and lag in live matches, what happens if your internet drops, and how to make the game smootherSafety and supportHow to contact RealTT supportHow to get in touch with RealTT support: the right email address for each topic, what to include for a faster answer, and how to send feedback in the game