How to contact RealTT support
Email suporte@real-tt.com for questions, bugs, purchases and penalties, and privacidade@real-tt.com for personal data and account deletion. Suggestions and ratings go through the game itself, in Settings › Give feedback.
In this article
RealTT has two contact email addresses and a feedback channel inside the game. Picking the right one gets your message to the person who can fix it. Messages in English are fine.
Which channel to use
| Topic | Where to write |
|---|---|
| Game questions, bugs and crashes | suporte@real-tt.com |
| A purchase that didn't arrive | suporte@real-tt.com |
| Forgot your password or can't sign in | suporte@real-tt.com |
| A ban or penalty you want reviewed | suporte@real-tt.com |
| Your personal data: access, a copy, corrections | privacidade@real-tt.com |
| Deleting your account when you can't sign in | privacidade@real-tt.com |
| Suggestions and your rating of the game | Settings › Give feedback |
Refunds are requested from the store you paid, Google Play or the App Store. See purchases and refunds.
What to put in your email
- Send it from your RealTT account's email address, if you can.
- Include your player name, exactly as it shows in the game.
- Say what happened, when, and on which device: Android, iPhone or the browser.
- Attach anything that helps: a screenshot, the error message or, for a purchase, the store's order number.
The more complete it is, the less back and forth. Never send your password: support doesn't need it.
Sending feedback in the game
In Settings, tap Give feedback. Pick a rating from 1 to 5 under "How are you liking RealTT?", add a comment in Tell us more (optional) and tap Send. Your rating goes straight to the team, but there's no individual reply. For a problem that needs an answer, use email.
Response times
Requests about personal data are answered within 15 days, as the Privacy Policy states. Account deletion requested by email is done within 30 days.
Frequently asked questions
What is the RealTT support email?
suporte@real-tt.com. For privacy and data matters, privacidade@real-tt.com.
Does RealTT have phone or live chat support?
The contact channels listed in the Terms of Use and the Privacy Policy are the two email addresses. Feedback goes through the game, in Settings › Give feedback.
How do I ask for a ban review?
Email suporte@real-tt.com with your player name and what happened.
How do I get a copy of my data?
Email privacidade@real-tt.com from your account's email address.